Agentic AI Community Chandigarh

# LLMs in Action: Building an Intelligent Email Triage Agent

Large Language Models (LLMs) are transforming how organizations automate knowledge work. In this beginner-friendly session, we'll explore how LLMs can be used to build an intelligent Email Triage Agent that understands incoming emails, extracts key information, classifies requests, prioritizes messages, and recommends or triggers appropriate actions.
Starting from the fundamentals, we'll demystify how LLMs work and gradually move toward practical implementation using modern automation tools. Whether you're an RPA developer, automation enthusiast, student, or someone curious about AI-powered workflows, this session will provide a solid foundation and hands-on insights into building intelligent email automation.
What We'll Cover
· The rise of LLM-powered automation
Understand why Large Language Models are transforming business automation and how they complement traditional RPA workflows.
· LLMs explained simply
Learn the fundamentals of Generative AI, how LLMs work, and the concepts behind tokens, context, and reasoning.
· Prompt engineering essentials
Discover how prompts influence AI responses and explore techniques for creating reliable and effective prompts.
· From rules to intelligence
Compare traditional rule-based email processing with AI-driven understanding, highlighting where LLMs provide the greatest value.
· Real-world enterprise use cases
Explore practical scenarios such as customer support, finance, HR, IT service desk, invoice processing, and approval workflows powered by intelligent email automation.
· Building an intelligent Email Triage Agent
Design an end-to-end workflow that reads emails, understands intent, classifies requests, extracts key information, prioritizes messages, and recommends the next action.
· Live demonstration
Watch an Email Triage Agent in action, from receiving an email to AI-powered classification, extraction, and automated routing.
· Key takeaways & next steps
Recap the core concepts, recommended learning resources, and how to begin building your own LLM-powered automation solutions using UiPath and modern AI tools.
Who should attend?

• RPA Developers, Solution Architect, Digital Transformation Leaders
• Automation Engineers
• AI and GenAI enthusiasts
• Students and beginners interested in LLMs, AI, Agents
• Anyone looking to build intelligent business automation

Prerequisites
No prior knowledge of LLMs or AI is required. Basic understanding of automation or programming is helpful but not mandatory.